Complaint Process
We take all complaints seriously and are committed to resolving concerns promptly and fairly in accordance with COMAR regulations.
Your Right to File a Complaint
As required by Maryland law (COMAR 10.07.06), you have the right to file a complaint about our services, staff, or any aspect of your care experience. We will not retaliate against anyone who files a complaint in good faith.
Internal Complaint Process
We encourage you to contact us first so we can address your concerns directly
Step 1: Submit
Contact us by phone, email, or use the form below with your complaint details. Include your name, contact information, and a description of the issue.
Step 2: Review
Our compliance team will review your complaint within 5 business days and may contact you for additional information.
Step 3: Resolution
We will provide a written response within 30 days detailing our findings and any corrective actions taken.
Submit a Complaint to Compassion Nursing Care
Or Submit Online
External Complaint Resources
You may also file complaints with the following regulatory agencies
Office of Health Care Quality (OHCQ)
The OHCQ oversees health care facilities and nursing referral agencies in Maryland. You may file a complaint about any aspect of our operations or the quality of care provided.
Maryland Board of Nursing
The Maryland Board of Nursing regulates nursing practice in the state. You may file a complaint about the conduct or competency of any licensed nurse.
Your Rights
As a patient or client, you are entitled to the following rights
- ✓Receive care that respects your dignity and privacy
- ✓Be informed about your care and treatment options
- ✓Participate in decisions about your care
- ✓Refuse treatment within the limits of the law
- ✓Have your medical information kept confidential
- ✓File a complaint without fear of retaliation
- ✓Access your medical records
- ✓Receive care in a safe environment
- ✓Be treated without discrimination
- ✓Know the qualifications of your caregivers
Have Questions?
If you have questions about our complaint process, please contact us.